Luxurious Getaways is a division of Luxurious Group Australia Pty Ltd (“we”, “us” or “our”). This policy explains how we handle personal information when you visit this website, make an enquiry, join a program or ask us to coordinate travel and lifestyle services.
1. Our privacy commitment
Discretion is central to our service. We aim to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other laws that apply to our activities. Where a supplier or destination has additional privacy requirements, those requirements may also apply.
2. Information we may collect
Depending on the service requested, we may collect:
- identity and contact details, including your name, email address, telephone number and residential or business address;
- details about people travelling with you, your representative, assistant, advisor or emergency contact;
- itinerary information, travel preferences, loyalty memberships, accessibility needs, dietary requirements and service history;
- identity-document, visa, insurance and payment information where required to make a confirmed booking;
- correspondence, enquiry forms, feedback and records of our interactions; and
- technical information such as device, browser, IP address, referral source and website usage data.
3. Sensitive information
Some requests may involve sensitive information—for example health, accessibility, dietary, religious or security-related needs. We will seek consent and collect only what is reasonably necessary for the requested service or otherwise permitted by law. Please do not send passport copies, card details or detailed health information through the general enquiry form or ordinary email. We will advise a more appropriate method when those details are needed.
4. How we collect information
We may collect information directly from you, from a person you authorise to act for you, from a travelling companion, from our booking and service partners, or through your use of our website. If you provide information about another person, you should have their authority and make this policy available to them.
5. Why we use information
We may use personal information to:
- respond to enquiries and understand a private travel brief;
- source, propose, reserve and coordinate accommodation, transport, dining, events, experiences and concierge services;
- communicate with you, your authorised representative and relevant suppliers;
- administer memberships, partner offers and Lifestyle Rewards when those services become available;
- process payments, manage accounts, prevent fraud and meet legal obligations;
- improve our services, website, partner network and client experience; and
- send relevant news or offers where you have consented or the law otherwise permits, with a clear way to opt out.
6. Disclosure to suppliers and partners
We may disclose necessary information to accommodation providers, airlines, aircraft and yacht operators, ground transport providers, restaurants, event organisers, experience providers, payment processors, insurers, customer relationship management and form processing providers, other technology providers, professional advisors and authorities. We share only what is reasonably required for the relevant purpose. Independent providers handle information under their own privacy policies and terms.
7. Overseas disclosure
Global travel commonly requires information to be sent to providers, systems or authorities outside Australia. The countries involved will depend on the itinerary, connecting locations, payment arrangements and supplier network. Privacy protections overseas may differ from Australian law. We will take reasonable steps required by applicable law and will seek consent where consent is the appropriate basis for disclosure.
8. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information and service. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purpose collected, our operational records and applicable legal, tax, insurance and dispute obligations, then take reasonable steps to delete or de-identify it.
9. Cookies and website analytics
This website may use essential cookies and privacy-conscious analytics to operate, remember preferences, understand performance and protect against misuse. Browser settings may let you limit cookies, although parts of the site may then work differently. We will update any cookie notice if optional advertising or profiling technologies are added.
10. Access, correction and complaints
You may ask to access or correct personal information we hold about you, subject to legal exceptions. You may also raise a privacy concern or withdraw consent where our processing relies on consent. Contact us using the details below. We may need to verify your identity and will respond within a reasonable period. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.
11. Contact
Privacy Officer
Luxurious Group Australia Pty Ltd — Luxurious Getaways
404/1 Como Crescent, Southport QLD 4215, Australia
contact@luxuriousgetaways.com
+61 472 921 690
12. Changes to this policy
We may update this policy as our services, partners or legal obligations change. The version published on this page applies from the “last updated” date shown above.